FAQs
**Frequently Asked Questions**
1. **How do I place an order?**
To place an order, simply browse our collection of phone cases, select the design you like, choose your phone model, and click the "Add to Cart" button. Follow the prompts to complete your purchase securely.
2. **What payment methods do you accept?**
We accept all major credit cards (Visa, MasterCard, American Express) including ShopPay as well as PayPal for your convenience.
3. **How long will it take to receive my order?**
Orders typically ship within 1-3 business days. Shipping times vary depending on your location and the shipping method chosen at checkout. You can find estimated delivery times on our Shipping Information page.
4. **Do you offer international shipping?**
Yes, we offer international shipping to most countries. International shipping times and rates may vary. Please refer to our Shipping Information page for more details.
5. **What is your return policy?**
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 30 days of delivery for a refund or exchange. Please visit our Returns & Exchanges page for more information.
6. **Can I track my order?**
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
7. **Do you offer custom phone cases?**
At this time, offer custom phone cases within reason. Please contact sales@getcased.shop to enquire!
8. **Are your phone cases compatible with wireless charging?**
Yes, our phone cases are designed to be compatible with wireless charging for your convenience. (Not including MagSafe)
9. **How can I contact customer support?**
If you have any questions or concerns, our customer support team is here to help. You can reach us via email at sales@getcased.shop or through our Contact Us page.
10. **Do you offer bulk discounts for large orders?**
Yes, we offer discounts for bulk orders. Please contact our sales team at sales@yourstore.com for more information and pricing options.
1. **How do I place an order?**
To place an order, simply browse our collection of phone cases, select the design you like, choose your phone model, and click the "Add to Cart" button. Follow the prompts to complete your purchase securely.
2. **What payment methods do you accept?**
We accept all major credit cards (Visa, MasterCard, American Express) including ShopPay as well as PayPal for your convenience.
3. **How long will it take to receive my order?**
Orders typically ship within 1-3 business days. Shipping times vary depending on your location and the shipping method chosen at checkout. You can find estimated delivery times on our Shipping Information page.
4. **Do you offer international shipping?**
Yes, we offer international shipping to most countries. International shipping times and rates may vary. Please refer to our Shipping Information page for more details.
5. **What is your return policy?**
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 30 days of delivery for a refund or exchange. Please visit our Returns & Exchanges page for more information.
6. **Can I track my order?**
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
7. **Do you offer custom phone cases?**
At this time, offer custom phone cases within reason. Please contact sales@getcased.shop to enquire!
8. **Are your phone cases compatible with wireless charging?**
Yes, our phone cases are designed to be compatible with wireless charging for your convenience. (Not including MagSafe)
9. **How can I contact customer support?**
If you have any questions or concerns, our customer support team is here to help. You can reach us via email at sales@getcased.shop or through our Contact Us page.
10. **Do you offer bulk discounts for large orders?**
Yes, we offer discounts for bulk orders. Please contact our sales team at sales@yourstore.com for more information and pricing options.